FAQ: Installation and Configuration This group contains the most often asked questions about installation and configuration of Okino software. 1. What do I need to do prior to starting the installation process? 2. Additional Info for Windows Seven/Eight/Ten Users 3. Manual Un-Installation of Okino Products 4. How do I show the PolyTrans or NuGraf registration dialog box? 5. I have purchased your product, installed it, but it does not want to accept the registration number. What is wrong? 6. How do I enter the product serial numbers, or, how do I enter the add-on serial numbers after I have already registered the product? 7. Resetting Docking Window Placement or Order 1. What do I need to do prior to starting the installation process? - Top These notes are provided verbatim from the Okino software installation instructions which are provided to each new customer. These notes are subject to change as new versions of Windows come to market. a] Windows 7, 8 & 10 users: run installer as "administrator" and disable "UAC" or just right click on the installer's .exe then choose "Run as the Administrator". See the "Seven/8/10" information in a corresponding FAQ Manager entry. b] If you have an older version of PolyTrans installed on your machine already then please uninstall it first. This is important. You can perform the un-install from the Add/Remove control panel applet or from the PolyTrans "START" menu entry. c] If the installer asks you "Do you want to perform an upgrade of PolyTrans", answer "No", exit and un-install PolyTrans from your computer first. d] If you receive a -1612 error then see the simple solution elsewhere in the FAQ Manager on how to un-install PolyTrans using the command line 'msiexec'. e] Error -1723 means that you need to install the "Windows Installer 3.1 Redistributable" from the Microsoft WEB site. http://support.microsoft.com/?id=893803 f] For all rare or odd Installshield installation related issues, please refer to this Okino WEB page: https://www.okino.com / conv / installshieldfixes.htm NOTE: Installation issues are rare. Always run as the "admin"! - Updated: March 11, 2020 2. Additional Info for Windows Seven/Eight/Ten Users - Top 1) Okino software is fully "Win32" compliant to all versions of the Microsoft Windows operating system from Windows 7 through to 10. However, the following special cases are required to install and run the software on Seven/Ten: 1a) Make sure to install the software with full "administrator" privileges and turn off UAC ("User Access Control"). Or just right click on the installer's .exe then choose "Run as the Administrator" 1b) There is only one main runtime requirement for Okino software -- the Okino "vcplugin64" directory must be made writable. During start-up of the stand-alone Okino software a dialog box will be displayed if this directory is not writable. This directory acts as a local "server" for Okino software and for holding various state files. If the directory is not made writable then the Okino CAD importers will force the imported data into a "demo state" to help raise the awareness of the non-writable directory state. - Updated: March 16, 2020 3. Manual Un-Installation of Okino Products - Top If you receive a -1612 error during un-installation of an existing Okino product then simply execute the following text on a DOS command line or via the "Run.." menu entry on the START button (you will need to be logged in with administrator privileges): msiexec /uninstall {guid} REINSTALLMODE="" REINSTALL="" You need to replace {guid} with one of the following strings (please remove the spaces from the GUID strings as they had to be added for this FAQ system to work properly on mobile devices). PolyTrans commercial version installer {D86BD140-E0A5- 470D-BEE9-42C9D2CC1012} NuGraf commercial version installer {6F68494A-C2FE- 4F4C-BB4A-4EACE1B73BF3} Okino plug-ins super installer, commercial version {C1717CAF-F589- 4493-B9CC-7A49218233EF} Okino plug-Ins super installer, demo version {4DE79189-E5DD- 49A0-914F-E40919AAB597} Okino 'COM Clients' installer {A52C58AD-1070- 4959-8B27-A354B1661595} Combined NuGraf/PolyTrans demo installer {A21684A9-64C9- 4714-AF1D-15D9C8CE5EBF} JT installer {E8960BB5-C83F- 4680-8C82-EB37039C0302} Spatial ACIS CATIA v4 and SAT importers {B9A51247-771E- 43FB-A5A8-7C7CCC7AF188} Spatial ACIS CATIA v5 and SAT importers {860EB648-2FE1- 4160-A543-04A5B132F245} If the command line execution reports an error, you will need to upgrade to Microsoft Windows MSI Installer v3 or newer. Go to http://www.microsoft.com and search for this file to download: "WindowsInstaller-KB893803-x86.exe". http://support.microsoft.com/?id=893803 If you receive 'Error 1402. Could not open key: UNKNOWN...' during installation or un-installation then please refer to the following Okino tutorial. This is due to incorrect registry permission settings, most often caused by an in-place upgrade of your operating system to Seven/Ten/Server-2008. Such errors are related to the Microsoft MSXML4 installation which presently exists on your machine. https://www.okino.com / conv / changing_windows_registry_permissions.htm If Microsoft Windows still believes the software is installed, even though it is not, perform the following operations. This will remove the corresponding PolyTrans info from the Microsoft internal "MSI Database". In reality this never occurs and you should not have to resort to this operation. It is provided for the sake of information disclosure. 1) Download this file anywhere: https://www.okino.com / download2 / windowsinstallercleanup.zip or from Microsoft: http://support.microsoft.com/kb/290301 2) Unzip and run the msicuu.exe application. Locate the Okino software reference you wish to remove from the MSI database and click "Remove". 3) Manually delete the PolyTrans files from your disk. - Updated: March 11, 2020 4. How do I show the PolyTrans or NuGraf registration dialog box? - Top The registration dialog box can be shown by selecting the 'Show Serial Numbers Dialog Box' in the help menu. - Updated: February 16, 2020 5. I have purchased your product, installed it, but it does not want to accept the registration number. What is wrong? - Top You have possibly installed the wrong product. If you purchased NuGraf then you have accidentally installed PolyTrans, or if you purchased PolyTrans then you have accidentally installed NuGraf. If you find that the serial numbers "do not stick" or are not accepted then the following method always works. The serial number system absolutely never fails for any single customer: 1) Go into the stand-alone Okino software (PolyTrans or NuGraf). To bypass any issue, right click on the start-up icon and do "Run as administrator..." 2) Press the F2 key and enter "deletereginfo" into the command line of the Okino stand-alone software. 3) Go to the serial number dialog box accessible via the Help menu. 4) Block copy (via the clipboard) the serial numbers from the download instruction email, in the manner explained just under those serial numbers in the download instructions. Enter them via the "Import by Email" button method. - Updated: February 16, 2020 6. How do I enter the product serial numbers, or, how do I enter the add-on serial numbers after I have already registered the product? - Top The registration dialog box can be shown by selecting the 'Show Serial Numbers Dialog Box' from the Help menu. - Updated: February 16, 2020 7. Resetting Docking Window Placement or Order - Top If the placement and/or order of the docking windows look all wrong (which should never occur) then please execute “Reset Docking Window Start-up Locations” from the “Window/Docking-Windows” main menu. - Updated: February 16, 2020 [Search our FAQs] - [Question Not Answered?] - [Return to the Okino home page]